Privacy Policy

Updated: 09/09/2020

Weber-Stephen Products (Hong Kong) Limited (“Weber”) and its affiliates  ("Weber Group") value customers and respect their privacy. This Privacy Policy describes Weber Group's collection, processing, disclosure and/or use of customer information for purposes of improving your experience in the www.weber.com website and related Weber websites (collectively, the “Site”) and for marketing purposes you may elect. We may share the information you provide to us within the Weber Group and to certain third parties where necessary and obtain your consent where required under applicable law, but will not use your information other than as described in this Privacy Policy.

Please note that this Privacy Policy may be updated from time to time due to technical updates and appropriate implementation of new technologies and/or due to changes of the law.

1. Use of the Site by Children

We note that our websites and applications, are intended for a general audience and are not directed to children under the age of 18.

2. Collection, use and disclosure of your data

The specific scope and mode of collection, use and disclosure of your data depends on whether you are visiting our Internet presence only for browsing the Site (e.g. for viewing the products we offer) or whether you are actually using specific services (e.g. if you order products).

a. Use for browsing the Site

If you use the Site for browsing only, generally you are not required to enter any personal data (though certain aspects of the site may utilize such information if available). In this case (and apart from these other aspects of the site as described in this Privacy Policy), we only collect and use those of your data which your Internet browser transmits to us automatically, such as:

• Date and time of the visit of any of our websites
• Type of your browser
• Browser settings
• The operating system you use
• The website last visited by you
• The data volume transmitted and the access status (file transmitted, file not found etc.) and
• Your IP address

If you visit the Site for browsing only, we collect and use this data in non-personal form only. This is done to generally enable the use of the websites you visit as well as for statistical purposes and for improving our web presence and the services we provide there.

b. Use of specific services / Shopping at the Site

We only collect personal data if you voluntarily disclose such data to us on the occasion of a purchase order process, product/service/grill registration process, event and/or course registration process, when interacting with our customer service/online consumer care team/when submitting comments, queries or messages to us, or when opening a customer account. We may also collect personal data obtained from our dealers, third party vendors, service providers, and/or other partners as well as from publicly available sources. While provision of your personal data is voluntary, if you do not provide us with your personal data, we may not be able to provide you with our services or respond to your comments or queries. Personal data collected in this manner includes:

• your name and contact details, including details relating to other person(s) who may be identified from the data;
• information on our past communications and your relationship with us including purchase history; and
• such other information supplied by you and/or collected by us in the course of your dealings with us.

Depending on the circumstances in which you provided your personal data to us, we may collect, use, disclose and/or process your personal data for purposes including:

• to perform the respective service for you;
• to help Weber verify your identity when you contact us;
• to respond to inquiries, comments and suggestions from you;
• to enable Weber entities, dealers, partners, approved third party vendors and/or service providers to provide you with your requested products or services;
• to help Weber detect and prevent fraud and/or illegal activities;
• for general administration purposes;
• for audit and risk management purposes;
• to conduct research, surveys and trend analysis on various matters, such as for product development, statistical, security and testing purposes; and/or
• to fulfil the requirements to satisfy statutory, regulatory and government requirements or to protect our interests.

Your data for the relevant service may be disclosed to reputable service providers working with Weber on transaction-related services (e.g.: shipping companies and payment services providers), including but not limited to Weber’s payment gateway provider, Worldpay. Services provided by Worldpay are subject to its privacy policy at https://www.worldpay.com/uk/privacy-policy.

Other than these purposes, your data will only be disclosed to other third parties if we are required to do so by law or as otherwise described in this Privacy Policy.

c. Opening of My Account/Weber-ID

You can establish a Weber-ID on the Site for free. With a Weber-ID you have access to exclusive content on the Site (recipes, tips and tricks, etc.), you can register your grill(s) and other products, maintain all relevant information for them (warranty, instructions), save products you are interested in, check order status, and otherwise have a central access for all data and services that Weber offers you. 

In addition the Weber-ID is used to provide registered users with a personalized and individualized experience on our website. Accordingly, we collect and analyze data on the user’s behavior. For that, the following data is collected, analyzed and used:

• Email address
• Name and Address
• Orders and cart
• Saved products
• Email list status
• Registered products
• Customer service/online consumer care claim information

d. Use of data for advertising purposes/Newsletter

We intend to use your name and contact information to contact you for advertising purposes. Your consent is required before we do so, and any use of your data for advertising purposes will be subject to your prior, express consent. To this extent, the data will be used to present you with information about new barbecue-related products and events in line with your interests, and about Weber. This includes information about the current or future product range (such as barbecues, equipment, accessories, consumables, lifestyle, etc.), information on promotions and offers as well as about events and shows with the participation of Weber (e.g. courses or classes, seminars, trade fairs, unique, one-time events). This includes both digital advertising via email and advertising through the print media. 

You can revoke your consent at any time by email to SupportAsia@weberstephen.com or by following the instructions at the end of an advertising email.

e. Disclosure of data to third parties

We will disclose your data to third parties if we are under a duty to disclose or share your data in order to comply with any legal obligation, or in order to enforce or apply any terms of use of this web site or any terms and conditions, the supply of our goods, services or marketing activities to you, or other agreements we may have with you; or to protect the rights, property, or safety of Weber, our customers, or other third parties. This may also include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

3. Use of cookies

We use cookies to enhance the Site. Cookies are small text files which our web server sends to your browser while you are visiting the Site; your browser stores the cookies on your computer for subsequent retrieval.

a. Session Cookies

We may use “session cookies” (also called temporary cookies), i.e. cookies which are only stored for the time while you are using any of our websites, for certain aspects of browsing the Site. The purpose of these cookies is to identify your computer while you are visiting our Site, even while changing from one of our websites to another, and to determine the end of your visit. 

The cookies are deleted as soon as you have closed your browser session.

b. Tracking and Targeting Cookies

On the Site we also use tracking and targeting cookies that monitor the user’s behavior. For that purpose we only use so-called First-Party cookies, i.e. these cookies will not be made available by your browser to other domains than the Site.
These cookies are used for the following services:

• Page view/Page impression – this analyzes how often the website is visited

• Clickstream or Clickpath analysis – the movement of the user on the website is tracked (e.g. on which way did the user come to a certain product)

• Ad Impressions and Click Through – this analyzes how often an advertisement banner is shown and clicked

You can set your browser to allow these cookies or not to. If you choose, you may completely deactivate the storage of cookies or only allow their storage for specific websites, or configure your browser so as to cause the browser to automatically send you a message as soon as a cookie is to be placed, asking for your permission regarding that cookie. Please note: if you want to use the full scope of features of the Site, the use of certain cookies will be required.

c. Use of Google Analytics

The Site uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics also uses cookies as part of its services. The information generated by the cookie about your use of the Site is normally transmitted to and stored on a Google server in the USA. 

You can also prevent the collection and recording of the data pertaining to your use of the Site that is generated by the cookie (including your IP address) by Google as well as the processing of this data by Google, by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more detailed information on the terms and conditions of use and data protection, please visit: https://support.google.com/analytics/answer/6004245?hl=en.

d. Google AdWords

The Site uses Google AdWords, an analytics service of Google, and, in the context of Google Adwords, it uses Conversion Tracking. Google AdWords uses cookies for Conversion Tracking on the hard drive of your computer (“conversion cookie“) as soon as you click on an advertisement placed by Google. If you visit certain pages of the Site, Google and Weber are able to recognize that you have clicked on the advertisement and were referred to the Site. 

The information obtained by means of the conversion cookies are intended for the preparation of statistics for AdWords customers using conversion cookies. By these statistics we can find out about the total number of users who have clicked on the advertisement placed by Google and have visited a page to which a conversion tracking tag was added. 

For more detailed information on the terms and conditions of use and data protection in connection with Google AdWords, please go to: https://www.google.com/policies/technologies/ads/.

e. Optimizely

Weber may use Optimizely services in its operation of the Site. Optimizely is a web analytics service of Optimizely, Inc. Through Optimizely, we can find out about how the Site is used. This service uses cookies which transmit the information obtained by them to a server in the USA. You can prevent this storage by setting your browser appropriately. Please note: if you disable this feature you may not be able to use all features of our website in their entirety. You can deactivate the tracking at any time via the following link: https://www.optimizely.com/opt_out/.

4a. Social Media Plug-ins

When you visit the Site, Weber may provide customer list information you may have provided Weber, to Facebook and other social media networks in order to utilize services such as Facebook’s Custom Audience and pixel services. 
If you have actively clicked the applicable link yourself by a social media plug-in, your Internet browser will establish a connection to the servers of the relevant social network; therefore, by clicking the appropriate button (e.g. “Like”), you give your consent to your Internet browser establishing a connection to the servers of the relevant social network and transmitting data relating to the use of the website to the relevant social network provider.

Once you have directly engaged with the relevant social media website, your use and browsing will be governed by the data protection statements/privacy policies of the relevant providers.

4b. Facebook Pixel

When using our web page, we place a visitor action pixel of the social network Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”) on your computer. This allows us to track your behavior when you click on a Facebook advertisement and are then redirected to our web page. The service helps to analyze and evaluate the effectiveness of Facebook advertisements in order to optimize future advertising measures. The data will remain completely anonymous to us and cannot be traced back to the respective person. However, Facebook will store and process the data and hence establish a connection between the data and the user's Facebook profile. For more information about Facebook's data processing, please visit: https://www.facebook.com/about/privacy/

If you wish to object to this procedure, opt out as follows:

• Facebook website - go to Settings > Ads > Ad Settings
• Facebook app - go to Setting & Privacy > Settings > Ad > Ad Preferences > Ad Settings

5. Data security

Weber takes technical and organizational security measures (such as the use of SSL encryption for certain components of the Site) to protect accruing or collected personal data against accidental or intentional manipulation, loss, destruction or attacks by unauthorized persons. Our security measures are continuously being improved as new technologies become available and following our regular review of our current data security, access and protection practices.

6. Data Sharing and International Data Transfers

Depending on the services you have requested, your personal data may be shared, disclosed to or otherwise processed by the following third parties, which may be located within or outside Singapore:

• Weber Group entities;
• Weber authorised dealers or partners, Weber's approved service providers and third parties ;
• Weber's professional advisors and external auditors, legal advisors, financial advisors and consultants; and
• Governmental and regulatory authorities to comply with statutory, regulatory and government requirements, including any regulatory and governmental bodies in the United States or other countries that your personal data is transferred to, for purposes such as reporting, risk, audit, controlling and any other obligatory functions and requirements.

However, as mentioned above, we will not share your personal data with third parties for direct marketing purposes without your written consent.

Your personal data may also be transferred and processed in data centres and servers located worldwide for storage purposes.

7. Consent

By providing us with your personal data, you consent to the Weber Group collecting, using, disclosing and processing your personal data including the transfer out of Singapore as described in this policy except where express or written consent is required under applicable law. If you do not consent or wish to withdraw your consent, you may do so by contacting SupportAsia@WeberStephen.com. If we do not receive any notification from you concerning our collection, use, disclosure and/or processing of your personal data, we shall proceed to continue to collect, use, disclose and/or process the same unless instructed otherwise.

8. Access and Correction

You have the right to request access to or correction of your personal data. If you wish to access, correct, limit or update the personal data you have submitted to us, or to make any inquiries or complaints about the collection, use, disclosure and/or processing of such information, please contact at SupportAsia@weberstephen.com. We provide individuals with access to their personal data where we believe appropriate, including in situations where you are entitled to access and correct your personal data under applicable laws.

9. Questions and Legal Notice

If you have any questions or comments regarding this Privacy Policy or Weber's data protection policies and procedures, please email SupportAsia@weberstephen.com. Your use of the Site may be governed by other Weber policies, including the Legal Notice, which includes additional terms addressing your use of the Site. Please review the Legal Notice at https://www.weber.com/SG/en.