Enjoy Free Delivery on orders over $99+ Shipping & Returns Information(learn more)

Search By Serial Number

Once you’ve located the serial number of your barbecue, enter it in the box, press submit, and you should be directed to the exploded view of your barbecue.

Find the location of your serial number

Search By Model

Please note that common search terms such as Genesis, Spirit or Summit may yield numerous results. Using exact model names such as "Genesis E-310" or a model number like "6511001" will help you find the document you are looking for.

The key to success

Owner's Manuals

Learn everything from the general operation and safety warnings, to maintenance tips that'll keep your barbecue looking and running like new.


New Zealand

Customer Service

0800 4 93237

Open M-F, 8:30am-5pm ACST

Email

custserv@webernz.co.nz

Ask Now

Should you not find what you're looking for, please contact customer service for further assistance.

International

To reach Customer Service in a country other than New Zealand, please click here to choose your country.