Here at Weber, we respect our customers’ privacy, and at the same time are dedicated to making your grilling experience the very best in the world.
PRIVACY COMMITMENT
Here at Weber, we respect our customers’ privacy, and at the same time are dedicated to making your grilling experience the very best in the world. Our guiding privacy principles for the collection and use of personal information and our privacy policy are summarized below.
WEBER'S COMMITMENT
WE COLLECT PERSONAL DATA FOR 4 USES
We need to collect your contact information and information about the grills you own so we can share important safety and maintenance information with you regarding your grill and grilling experience.
We track your purchases so we can fulfill your warranty and provide service and replacement parts, if needed. This information also helps us better answer questions if you contact our Customer Care specialists, whether by phone, email, or chat. “Quality” is the essence of the Weber® brand, and we will always stand by that promise.
We want to make sure your experience on our websites and mobile applications is fun, simple, and without error. Weber uses your data to ensure that we are providing you a functional user experience that is tailored and updated to consumer needs and interests.
We are always working on new products and ways to make your grilling experience even better. If you opt in to receiving emails from Weber, we will keep you up to date on new products, technology, recipes, grilling tips and tricks, and introductions to exciting opportunities with Weber partners.
Our Privacy Policy
View the Full Privacy Policy Here
We guard your information as closely as we guard our own employees’ information.
Our privacy and security policies are simple, clear and easy to understand. We provide transparency regarding any personal data that we collect. We will respond promptly to any customer requests or enquiries regarding personal data. If you have questions regarding the privacy of your data, please contact us by email at supportasia@weberstephen.com.
Though we are experts at barbecuing, we may sometimes need the assistance of third party service providers for tasks such as shipping, credit card processing and cloud storage. These service providers are rigorously vetted and they are only allowed access to our customers’ data if they meet or exceed our privacy standards. You can find more information about the role of third party service providers in our full privacy policy, which is located here.
Not only do we comply with the applicable laws and regulations regarding personal data but we are also equipped to adapt to changing circumstances and legal standards in order to stay ahead of the curve.