May 26, 2021. You have 100 calendar days from the date of purchase to return your SmokeFire barbecue. Because it can take some time to get familiar with and experience a variety of cooking options on a new barbecue, we suggest a minimum trial of 30 days to get to know your new wood fired pellet barbecue. For recommendations on how to make the most out of your SmokeFire experience and its versatility from searing to smoking to baking and more, please visit our SmokeFire Getting Started page. Additionally, you can check out our FAQs or  YouTube page for more tips and how to’s. 

To initiate a return or for product support, call the SmokeFire dedicated Customer Care line at +44 (0)20 3630 1500 or via email at service-uk@weber.com. The Weber Customer Care team will be standing by to assist you in trouble shooting and/or coordinating the barbecue return.  

Once eligibility for return is confirmed, a specialist will help facilitate the process. Eligible returns will be on registered barbecues with proof of purchase showing a purchase date within the 100 -day trial period. Your original form of payment will be refunded the full product price of the barbecue*, less any discounts or promotional pricing at the time of purchase, shipping fees or assembly charges.

The money back guarantee policy runs concurrent to Weber’s current returns policy. For purchases made through Weber.com, your SmokeFire barbecue can be returned within 30 days if the barbecue has not been used and it is in its original packaging. For returns on new, unused SmokeFire barbecues purchased through a retailer, please refer to the respective retailers’ return policies.  

*The original form of payment will be refunded for direct purchases made through Weber.com. For all other verified purchase locations, the refund will be in the form of a check paid out to the individual to whom the barbecue is registered. Please allow 4-6 weeks for processing of non-Weber.com refunds.