Shipping & Returns

Where do we deliver to?

Delivery will be made only within the United Kingdom except British Overseas Territories, Gibraltar, and British Forces Post Offices.

Please note, we are currently unable to deliver:

Any orders to -

a. Isle of Man

b. Channel Islands

Larger pallet deliveries (over 31.5kg) by freight to -

i) Northern Ireland (BT postcodes)

ii) Postcodes in Northern Scotland beginning 'KW'

Please check our store locator for your nearest retailer.



When does the delivery take place?

Deliveries take place from Monday through Friday during usual business hours. When sending your order, you will receive an email with a parcel label number so that you can track the current status of your shipment.

How does the delivery take place?

Grills over 31.5 kg are delivered by Arrow XL. All pallet deliveries will be made by curbside delivery. All other products are sent via standard shipping with DPD.

Delivery time and availability

Here at Weber, we always strive to process your order immediately and without delay. If a product requires longer delivery times, this is indicated on the respective product's page. The delivery period is determined based on which of the following signs the product bears and whether it has to be delivered by Arrow XL.

Sign explanations:

In stock

The product is available and ready for immediate dispatch. In the case of standard shipping, most deliveries take place within 4-6 days of the customer's payment order to the bank.

In the case of forwarding goods (grills over 31.5 kg) that are available in stock, Arrow XL will arrange delivery within 2-3 days of when the payment is received. The delivery takes place 3-5 working days from this date within the agreed time window from Monday to Friday. Please note that it is not possible to schedule a delivery appointment on weekends or public holidays. 

For delivery, we ask that you provide a telephone or mobile number along with the delivery address so that you can be reached during the day.

If you choose a product that has to be delivered by Arrow XL and also choose products that are subject to standard shipping, we reserve the right to send all products via one shipping method. This may lead to deviations in the standard delivery period, but these are not longer than the shipping period of Arrow XL.

If you do not receive contact within 3 days of when payment is received, please contact our customer service. We are glad to help you!

Out of stock

The item is sold out and cannot be delivered at the moment.

The availability information is not guaranteed. If there is a delay in some exceptional cases, we will inform you immediately.

Returns

For us, good service is only natural. That's why we give our customers free returns for both recalls and voluntary returns. If possible, please pack your product in its original box or an equivalent. The goods should not show any signs of use. Once we have received the goods, you will be refunded for the purchase price you paid us. We will cover the cost of the return via our preferred delivery service.

You will receive a free return ticket for return shipment via our customer service. Please contact us on service‑uk@weber.com to request your free returns label.

If you have any further questions, feel free to contact our customer service team. They will be happy to assist you: Monday through Friday: 9:00 AM to 5:00 PM Telephone: +44 (0) 203 630 1500 E-Mail: service‑uk@weber.com